Monthly Archives: November 2023



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A 2-day sensitization workshop on the new Client Service Unit Manual took place in Ho from November 13, 2023, to November 14, 2023. The workshop, organized by the Head of the Local Government Service, aimed at providing insights into the new operational and procedure manual for effective management of complaints, enquiries and feedback in all MMDAs.

Human Resource Manager, Vicentia Vemegah, Client Service Office, Constance, and Management Information System Officer, Daniel Ahiatrogah represented the Nkwanta South Municipal Assembly.

The Client Service Unit manual was developed to enhance the operations of the client service unit in all 261 MMDAs and to inform attendees about plans of the Local Government Service (LGS) to establish a Class for the Client Service Unit and how to join the class when it is rolled out.

Participants were taken through the Draft Client Service Unit Manual. The first session was on the Administrative Decentralization and the Local Government Service. Participants were briefed on the differences between Devolution, De-concentration and Delegation. According to the manual, the national decentralization policy and strategy (2020-2024) is based on six (6) thematic areas – Political Decentralization, Administrative Decentralization, Decentralization Planning, Fiscal Decentralization, Local Economic Development and Popular Participation.

Key Functions of the LGS (Section 52, Act 936) were highlighted, including the vision, mission, motto, core values and service delivery standards. The diagram of the Local Government System was displayed and explained. Statistics on the 261 MMDAs were also highlighted.

According to the new policy, the departments that ceased to exit and those established were listed and participants were informed about them. The established departments are the Central Administration Department, Works Department, Physical Planning Department, Department of Trade and Industry, Agriculture Department, Department of Social Welfare and Community Development, Legal Department, Waste Management Department, Roads Department, Budgeting and Rating Department and Transport Department.

Participants were well-equipped for the implementation of the new operational procedures